What Sandy Springs firms ask us
What owners, office managers and practice administrators in Sandy Springs and north Atlanta ask us most.
What is managed IT, in plain terms?
We take ongoing responsibility for your technology: answering staff requests, maintaining computers and networks, running security tools and checking backups. You pay a fixed monthly fee rather than paying for each problem.
Which areas do you cover?
All of Sandy Springs, including Perimeter Center, the Medical Center area on Pill Hill, City Springs, North Springs and the Roswell Road corridor, plus nearby Dunwoody, Brookhaven, Buckhead and Roswell. Our engineers travel from Alpharetta.
How quickly will we hear back?
Expect a reply from a senior engineer within one business day of reaching out. For clients, urgency levels and the matching response targets are part of the signed agreement.
What size firms do you support?
Mostly organizations with 10 to 250 people. Smaller offices that handle sensitive data, such as medical practices or wealth managers, are often a good fit as well.
How is pricing worked out?
We review your users, devices and needs, then quote a fixed monthly price in writing. Larger projects, such as an office move or server replacement, are quoted separately before work starts.
Our tower offers shared internet. Is that safe to use?
It can be, with the right setup. We place your own firewall between the building network and your devices, separate guest and staff traffic and watch for problems.
Can you work alongside our in-house IT person?
Yes. A common split is that your staff member handles walk-up requests while we run security tools, monitoring, backups, after-hours coverage and bigger projects. The division of duties is written down so nothing falls through.
Do you help medical practices with HIPAA?
Yes. We implement and document the HIPAA Security Rule's technical safeguards, such as access controls, encryption, audit logs and backup, and provide what your risk analysis needs. The practice owns its policies.
What happens if we get hit by ransomware?
We isolate affected systems, find out what was reached, restore from protected backups and help you work through any notifications to insurers, banks, clients or patients. Good preparation shortens that process a lot.
How do we switch from our current IT provider?
We handle the transition: collecting admin accounts, licenses and documentation, coordinating with your current provider and introducing staff to the new help desk. Most offices notice very little disruption.
See where your IT stands before something forces the question
We look over the firewall, the laptops, the Microsoft 365 tenant and the backups, then hand you a few pages on what we'd change. There's no fee, and you keep the findings either way.